Compliance for corporate communication has grown more complex in recent years, both as a function and company culture. This change is due to the continuous shift in employee behavior and the continuous advancement of technological makeup being the primary drivers.
Various factors, like the increase in illegal activities and misconduct for using multiple mobile channels, have motivated corporate executives and critical regulators for more control over internal communications within the organization. Executives and key regulators specifically demand tighter text archiving rules and a more efficient system for call monitoring policies.
As a result, compliance officers are fulfilling new roles to record WhatsApp and initiating collaboration to effectively monitor and lessen risks surrounding compliance policies on internal communication.
Vague Compliance Objectives Due To Evolving Regulations
One of the issues of concern in communication compliance is the rapid rise of new laws and regulations that are upending existing systems and practices.
One example of the new legislation is the General Data Protection Regulation or GDPR, which requires companies inside and outside the European Union (EU) to process its citizens’ data to obtain users’ consent before processing it, such as before recording phone calls. Another example of the changes in legislation is the new and amended MiFID II rules for call recording that requires organizations to capture phone calls in the highest quality possible.
These new legislations and regulations pose a challenge for compliance officers as they challenge technological capabilities and muddle the current chain of command. As these rules include overlapping privacy and archiving mandates, it is difficult for compliance officers to distribute the task to the right person with adequate expertise and experience.
The changing landscape in modern communication compliance led to new strategies to be adopted for text archiving and call monitoring policies. Businesses must know this to be able to adapt to an ever-changing landscape in organizational communication.
